3330 Privacy Policy

1. Who We Are

3330 operates the online casino and sports betting platform accessible at https://3330.pro (the "Platform"). Throughout this Privacy Policy, references to "3330", "we", "us", or "our" refer to the operator of the 3330 Platform. References to "you" or "your" refer to any individual who accesses, registers on, or uses the Platform in any capacity.

3330 is the data controller in respect of all personal data collected through the Platform. This means that 3330 determines the purposes for which, and the means by which, your personal data is processed. Where 3330 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process data only in accordance with 3330's instructions.

If you have any questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact the 3330 support team at [email protected] or via the live chat facility available on the Platform.

2. Data We Collect

3330 collects personal data in the following categories. Not all categories apply to every player — the data collected depends on how you interact with the Platform and which services you use.

2.1 Identity and Contact Data

• Full legal name as provided during account registration.
• Date of birth, used for age verification purposes.
• Mobile phone number, used for account communication and verification.
• Email address, where provided during registration or support interactions.
• Copies of identity documents submitted for KYC verification (e.g., National Identity Card, passport, birth certificate).

2.2 Financial and Transaction Data

• Payment method details, including the mobile financial service account number (bKash, Nagad, Rocket, or Upay) or card details used to make deposits.
• Transaction history, including deposit amounts, withdrawal requests, and the dates and times of all financial activity on your account.
• Account balance history and bonus transaction records.

2.3 Account and Gaming Activity Data

• Username and account ID.
• Login history, including dates, times, and IP addresses associated with each session.
• Betting and gaming history, including markets wagered on, stakes placed, outcomes, and total wins and losses.
• Responsible gaming settings and any self-imposed limits or exclusions applied to your account.

2.4 Technical and Device Data

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser type and version.
• Session duration and pages visited within the Platform.
• Referral source (i.e., how you arrived at the Platform).

2.5 Communications Data

• Records of any communications between you and the 3330 support team, including live chat transcripts and any written correspondence submitted via email.
• Feedback, complaints, and dispute records.

3. How We Collect Your Data

3330 collects personal data through the following means:

3.1 Directly From You

The majority of personal data 3330 holds about you is provided by you directly, including: information entered during the account registration process; identity and address documents submitted as part of KYC verification; payment details entered when making deposits or requesting withdrawals; and communications submitted to the 3330 support team.

3.2 Automatically Through Platform Use

When you access the 3330 Platform, certain technical data is collected automatically via cookies, server logs, and similar technologies. This includes your IP address, device and browser information, session data, and navigation activity within the Platform. This data is collected to maintain security, optimise platform performance, and detect suspicious activity.

3.3 From Third-Party Service Providers

3330 may receive data about you from third-party service providers engaged to operate aspects of the Platform, including payment processors (who confirm the outcome of deposit and withdrawal transactions), KYC and identity verification providers (who validate the documents you submit), and fraud detection and risk management services.

4. How We Use Your Data

3330 uses the personal data it collects for the following purposes:

3330 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated screening produces a flag (e.g., in fraud detection or responsible gaming monitoring), a member of the 3330 team reviews the case before any account action is taken.

5. Legal Basis for Processing

3330 processes personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to perform the contract between 3330 and you as a registered player, including account management, processing transactions, and delivering the services you have requested.
• Legitimate interests: Processing undertaken for 3330's legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, improving our services, and responsible gaming monitoring.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including identity verification and record-keeping requirements.
• Consent: Where processing is based on your consent (for example, receiving optional promotional communications), you may withdraw that consent at any time by contacting the support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

3330 does not sell, rent, or share your personal data with third parties for their own marketing purposes. Personal data is shared only in the following defined circumstances:

6.1 Service Providers

3330 engages carefully selected third-party service providers to perform functions on its behalf, including payment processing (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity and KYC verification services, fraud detection and risk analytics providers, customer support technology providers, and platform hosting and infrastructure services. These providers are permitted to use your data only for the specific purpose for which they have been engaged and are contractually required to maintain appropriate security standards.

6.2 Game Content Providers

Certain game content available on the 3330 Platform is provided by third-party game studios and aggregators (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). These providers may receive session and game activity data necessary to deliver and certify their games. They do not receive your full identity or financial information.

6.3 Legal and Regulatory Disclosure

3330 may disclose personal data to authorities, law enforcement, or other bodies where required to do so by applicable law, court order, or to protect the rights, safety, or property of 3330, its players, or the public. Where permitted, 3330 will notify affected players of any such disclosure.

6.4 Business Transfers

In the event that 3330 or its assets are acquired by, or merged with, another entity, personal data held about players may form part of the transferred assets. In such circumstances, 3330 will notify affected players in advance and ensure that any successor entity is bound by the terms of this Privacy Policy or an equivalent standard of protection.

7. Data Retention

3330 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account relationship with 3330, and for a period of at least five years following account closure, to satisfy applicable record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for the duration of your account and for a minimum of five years following account closure.
• Communications and support records: Retained for three years from the date of the most recent communication, unless a longer period is required for dispute resolution.
• Technical and session data: Retained for up to 13 months from collection, unless retained longer for security or fraud investigation purposes.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with 3330's internal data disposal procedures.

8. Data Security

3330 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 3330 Platform.
• Encrypted storage of sensitive data, including payment details and identity document copies, on secured servers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Intrusion detection systems and continuous monitoring of platform infrastructure for signs of suspicious activity.
• Regular security assessments and vulnerability testing of Platform systems.
• Staff training on data protection obligations and secure data handling practices.

Notwithstanding these measures, no method of internet transmission or electronic storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and interests, 3330 will notify affected players promptly in accordance with applicable requirements.

9. Cookies and Tracking Technologies

The 3330 Platform uses cookies and similar technologies to ensure the platform functions correctly, to maintain session security, to remember your preferences, and to analyse how players use the Platform so that we can continually improve the experience.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website operators. Cookies do not give 3330 access to your device beyond the data they contain.

9.2 Types of Cookies Used by 3330

9.3 Managing Cookies

You may control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent certain parts of the 3330 Platform from functioning correctly, and may prevent you from logging in or completing transactions. Instructions for managing cookies in commonly used browsers are available through the help resources of your browser provider.

10. Your Privacy Rights

As a registered player on the 3330 Platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 3330 support team via live chat or at [email protected].

• Right of access: You may request a copy of the personal data 3330 holds about you, together with information about how that data is used.
• Right to rectification: If any personal data 3330 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that 3330 delete your personal data. This right does not apply where retention is required to fulfil a legal obligation or to establish, exercise, or defend legal claims.
• Right to restrict processing: You may request that 3330 restrict the processing of your personal data in certain defined circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is carried out on the basis of your consent or contractual necessity, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of 3330's legitimate interests. 3330 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

3330 will respond to all privacy rights requests within a reasonable timeframe and in any event within 30 days of receipt. Where a request is complex or numerous, this period may be extended, in which case 3330 will notify you of the extension and the reasons for it.

11. Children and Minors

The 3330 Platform is strictly intended for adults aged 18 years and above. 3330 does not knowingly collect personal data from individuals under 18 years of age. Age verification is a mandatory step in the account registration process, and 3330 reserves the right to request documentary proof of age at any time.

If 3330 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that your child may have registered an account on the 3330 Platform, please contact the support team immediately at [email protected] or via live chat.

12. Third-Party Links

The 3330 Platform does not contain links to external third-party websites for general browsing purposes. Any third-party integrations on the Platform (such as game content from licensed providers) operate within the 3330 Platform environment and are subject to 3330's data handling standards as described in Section 6.2.

3330 is not responsible for the privacy practices of any third-party organisations whose services are accessed outside the 3330 Platform. If you visit any external site as a result of information found on the Platform, we encourage you to review the privacy policy of that site independently.

13. Changes to This Privacy Policy

3330 reviews and updates this Privacy Policy periodically to reflect changes in data practices, the services offered on the Platform, or applicable requirements. When material changes are made, 3330 will publish the updated Privacy Policy at https://3330.pro/privacy-policy with a revised effective date, and will notify registered players via account notification or direct communication where the changes are significant.

The version of this Privacy Policy in effect at the time of your most recent login to the 3330 Platform governs the processing of your personal data. Continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must cease using the Platform and contact the support team to request account closure.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3330 handles your personal data, please get in touch with the 3330 support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly within the 3330 Platform interface.
• Response Time: Live chat queries are typically addressed within 2 minutes. Email queries are generally responded to within 24 hours.

For matters related to responsible gaming, including self-exclusion requests and deposit limit adjustments, please visit our dedicated Responsible Gaming page which provides full details of available tools and external support resources.

For general terms of use of the Platform, please refer to our Terms & Conditions page.